Refund policy
We want you to love what you ordered! If you’re not completely satisfied, we offer exchanges or store credit—unfortunately, we do not offer refunds.
Return Window:
You have 14 days from the day you receive your item to request a return for exchange or store credit.
Eligibility:
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition as when you received it
- With all original tags and packaging
- Accompanied by the original receipt or proof of purchase
How to Start a Return:
To initiate a return, please contact us at info@sienroe.com. We’ll guide you through the process!
Store Credit Usage:
Store credit issued for returns can only be used toward a new order and cannot be applied to an existing purchase.
Damaged or Incorrect Items:
We recommend inspecting your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please reach out to us immediately so we can resolve the issue as quickly as possible.
Exceptions & Non-Returnable Items:
Certain items are non-returnable, including:
- Collaborations
- Custom or personalized products
- Sale items
- Gift cards
If you’re unsure whether your item is eligible for return, feel free to contact us with any questions or concerns! info@sienroe.com.